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FAQS

Our objective is to make your shopping experience easy, safe and enjoyable. We have worked hard to build a web site to provide this experience for you and over the past couple of years our users have asked certain questions, the following are the questions that seem the most common. If you have a question not covered below, please feel free to contact us directly.

General Questions about pH Balance and pHion

What does pH mean?
What is the importance of testing your pH and what should your everyday normal person’s pH be?
Can you ever be too alkaline?
What is the pH of my blood, skin, stomach, etc…?
Tell me a little about pHion and how long you have been in business?
Who is Apex Wellness Group, LLC?
Are you affiliated with Robert Young or Christopher Vasey?
Are your products approved by the GPM?
Does Christopher Vasey have a clinic in the US?
Are the products that Christopher Vasey recommends in his book your supplements or only available in Europe?
Do you have any international distributors?
Do you have wholesale pricing for business owners?
Are your products available in my local grocery or health food stores?
Where is the best source to find recommendations for acid/alkaline foods?

pHion Diagnostic pH Test Strips

How do you use the strips?
What if I am not getting an exact match to the color chart?
Will my urine and saliva tests differ and why would they if they do?
Which test is more accurate, saliva or urine?
What if my strip doesn’t change from the beginning color, does this mean the strip is defective?
What if the test is above the 8.0 range does this mean I need to eat more acidic?
Which side of the strip do I use?
Do these strips work with water or any other foods or chemicals?
When should I be testing and how often? How many pH sticks does one person need?
Do these test strips expire?

pHion Booster

Why do you recommend using so much water with this supplement, it seems very unlikely someone can drink 3 liters of water a day?
Can this product alone dramatically change the range of my pH?
What does this product do and how will it benefit me?
Does it change the taste and smell of the water?
What happens if I get any component of the pHion Booster in my eye?
What type of water should I use with this supplement?
What makes this better than using a water ionizer?
How long will this product last?
Where are the minerals in the supplement derived from?
Isn’t drinking water at a 9.5 too alkaline, and isn’t this dangerous to drink too alkaline water?
How much do I mix at a time?
Can I use this product in other liquids other than water?
Why are there two different bottles?
What if the product has crystallized? Is this still safe to drink? (The product has become cloudy with white clumps floating in it)
How often should I be drinking alkaline water?
Can I use the small bottle (alkalizing agent) alone?
What is more beneficial in using this product in water than just using baking soda, isn’t it the same thing?
Can we purchase the two bottles separately?
What type of side effects will I experience?

pHion Green

Is this product organic?
What makes this product better than other greens on the market, how are the ingredients more beneficial?
How long do I have to take this supplement to see a change in my pH?
What is the difference in the capsules and the powder?
Are the capsules veggie caps?
What does the powder taste like?
Does this product contain Chlorella?
Is this product safe for everyone?
Why is it important to take a green food supplement?
Where are the "Greens" manufactured and how are they processed?
How much water should I drink with the pHion Green?
Can I take other supplements and vitamins along with pHion Green? Will pHion Green alone make up for all the daily minerals I need?
Do I have to stay on a strict alkaline diet while taking the pHion Green?
Will this help me lose weight?
Where is the Alkazyme derived from, and what is Alkazyme?
What is the suggested dosage for the powder and capsules?
Which one is better to use between the capsules and the powder?
Can you mix the powder into smoothies, yogurt, etc?
Is the pHion Green Superfood gluten free?

pHion Alkaline Minerals

Why do the 5 main minerals in this product help with alkalizing the body?
How often should I be taking pHion Alkaline Minerals, can I ever get too much calcium?
Does it have a taste?
Do you offer in capsule form?
Are there any main side effects from this product?
Is this product milk derived, and will there be a side effect if I am lactose intolerant?
Can I use this with prescription medications?
Why not just use Coral Calcium?
What is the suggested dosage?
Where is the Calcium derived from?
Is the pHion Alkaline Minerals gluten free?

pHion Ionic Colon Cleanse

What does the product taste like?
Why does it recommend using cold water?
Is this product a laxative?
Do I have to follow a special diet to get maximum benefits?
Do I take this product as needed?
What makes this product better than other cleanses on the market?
Is this product in capsule form?
Is this product safe for children, nursing mothers, pregnant women, and persons who have had intestinal surgeries (gastric bypass)?
Are there any side effects?
Can I take other supplements or vitamins with pHion Ionic Colon Cleanse or while cleansing?
Can I add anything to the pHion Ionic Colon Cleanse to make the taste more tolerable?
How long until I will see results?
What is the main reason a person should do a cleanse?
What is the recommended daily dosage?

pHion Whole Body Detoxification

Do I have to use this product with the pHion Ionic Colon Cleanse to get full benefits?
Can everyone take this product?
How long do I need to take this supplement to eliminate the yeast or fungus?
When will I know that I am fully detoxed?
How many capsules per day, and when is the best time to take it?

pHion Prebiotic Fiber

What is a Prebiotic, and why is it necessary for one to take?
Will this affect my stomach’s pH?
Why is it beneficial for someone to take a daily fiber supplement?
Will this make me more regular or cause a laxative effect?
How is this product different from other fiber supplements?

pHion Probiotic Blend

What is a Probiotic, and why is it necessary to take a Probiotic?
Will this have an effect on my stomach pH?
Won’t my stomach acid just kill of the good bacteria?
Can I keep this product in the freezer?
Why do you recommend storing in a refrigerator and why is it not shipped cold?
Is it best to follow a special diet while taking the Orange?
Do I have to use a Prebiotic to get the best results?
What is the daily recommended dosage?

pHion Berry Superfruit

Will this product do anything for my acidity or help to balance my pH?
What are the benefits in taking an anti-oxidant?
What makes this product better than other anti-oxidants?
Are the ingredients in the Indigo all organic?
Do I take this supplement before or after eating?
How often do I take it and for how long?
What is ORAC?
Are there side effects from the ingredients?

pHion Complete Digestive Enzyme

What is an enzyme?
When is the best time to consume enzymes?
Why is it important to take enzymes?
Does this product have any other benefits other than just ingesting them?
Can anyone take the pHion Complete Digestive Enzymes?
What is the daily recommended dosage?

pHion Acid Drainage

Is this supplement safe to take on a daily basis?
When is the best time to take this supplement?
Does pHion Acid Drainage contain alcohol?
What are the main benefits from using pHion Acid Drainage?
How long do I have to use this in order to see results?
What is a tincture?
Is this to be used in place of the tea?
Does it contain caffeine?

pHion Master Cleanse

Will I need to stop taking my medications or vitamins?
How long should I stay on this cleanse?
Should I be eating or drinking anything while completing this cleanse?
Will this cause a fatigue type affect?
Who should not use the pHion Master Cleanse?
Will I lose weight and if so how much?
Will I still be able to maintain my normal activities?
How often can I be taking the pHion Master Cleanse?
How should I prepare for the pHion Master Cleanse?

Ordering

I am new to your site, how do I place an order?
How exactly does your Auto Replenishment feature within your Shopping Cart work?
Do you offer gift certificates?
I am having trouble creating my account and my zip code is coming back invalid. What can I do to complete my registration?
Does your site use cookies? If so what really are they, are they safe and can I eat them to balance my pH?
Do I have to use a credit card or do you accept other forms of payment?
I have a promotional code from a marketing piece you sent, how do I use that?

Shipping & Delivery

How do you calculate the shipping costs for my order?
How are items of my order shipped?
Can I still get the free shipping option to go priority mail?
Do you ship internationally?
I have a question about the rules/regulations/restrictions imposed by my country’s Customs Department and/or Government.
What is the difference between International Air Parcel and USPS® Global Express?
I’m an International Client, why can’t I get free shipping for spending $100.00 on an order?
How long will it take my order to ship from the warehouse?
How will I know if products I have ordered has shipped?
How can I track my package?
My package has not arrived, where is it?

Accounts

How do I use my account?
How do I update my payment information?
I have changed my contact information, what should I do?
I have changed my email address, what should I do?
I can’t remember my password, what should I do?
I would like to close My Account, how do I do this?

Privacy & Security

Is ordering online safe?
How do you protect my privacy?
Do you have a Guarantee?

Viewing and Changing Orders

When will my order be processed for shipment?
Can I review and change an order online?
I need to change my shipping and/or billing information for an order, how do I do that?
I need to cancel my order, how do I do that?
I would like to combine two orders into one, how do I do that?

Returns & Replacements

How do I return an item I have purchased?
Can I get a refund for items I have purchased?
How do I exchange an item I have purchased?
How do I pack up and send in my return?
I lost my Packing Slip what should I do?


General Questions about pH Balance and pHion


Q. What does pH mean?

pH means potential of Hydrogen and is the measurement of acidity in a solution in correlation with the activity of Hydrogen.

Q. What is the importance of testing your pH and what should your everyday normal person’s pH be?

pH testing is important because it allows an individual to get a numeric representation of the current level of acidification in their body. A healthy average pH reading will range anywhere from 6.75 to 7.25. The optimal pH numeric reading is 7.36.

Q. Can you ever be too alkaline?

Being overly alkaline is abnormal, but possible. If you are overly alkaline this means that your body is producing ammonia which causes Alkalosis.

Q. What is the pH of my blood, skin, stomach, etc…?

This will vary greatly, for example the stomach is extremely acidic with a pH of about a 1 or 2 whereas the skin is only slightly acidic.

Q. Tell me a little about pHion and how long you have been in business?

pHion is a manufacturer and distributor of products geared towards augmenting healthy body chemistry, by creating consistent pH balance. Check out our About Us section for further information.

We have been doing business now since 2001.

Q. Who is Apex Wellness Group, LLC?

Apex Wellness Group, LLC is simply our corporate name and pHion is a brand name we operate under.

Q. Are you affiliated with Robert Young or Christopher Vasey?

We are not affiliated with Dr. Robert Young. He works with a similar company called InnerLight. We work with Christopher Vasey who works out of Switzerland. He has overlooked our line of supplements and highly suggests them for use in the US.

Q. Does Christopher Vasey have a clinic in the US?

Christopher Vasey works out of Switzerland, and he comes to the US to do seminars. You can look at his upcoming events on his website www.christophervasey.ch.

Q. Are the products that Christopher Vasey recommends in his book your supplements or only available in Europe?

Christopher Vasey recommends in his book only supplements that are available out of Europe, however he does recommend our product line. Our products have been evaluated and approved by him; however he has his own line of alkalizing supplements in his new book.

Q. Do you have any international distributors?

Yes we do. Our larger international distributors are Energise for Life™, servicing the UK and the surrounding areas, and Inwell International Limited, servicing Hong Kong and the surrounding areas. We also sell to many international wholesale customers directly.

Q. Do you have wholesale pricing for business owners?

We do sell to wholesalers. Contact us at customerservice@phionbalance.com, and we will walk through our wholesale pricing and program.

Q. Are your products available in my local grocery or health food stores?

We have many retailers worldwide and we do sell in health food stores, but we do not have a store-finder online. If you contact one of our Client Services representatives they can assist you with finding a store near you, or they can help you purchase directly from us.

Q. Where is the best source to find recommendations for acid/alkaline foods?

We recommend purchasing books that contain alkalizing diet information. We sell the book The Acid Alkaline Diet, By Christopher Vasey, N.D. on our website, which is a great resource for your dietary needs. We also offer as a free download on our site, an Acid/Alkaline Food Chart. After you have both of those items, we also recommend using your favorite search engine as there is a wealth of information out on the Web.

pHion Diagnostic pH Test Strips


Q. How do you use the strips?

Testing Urine:
1. Quickly pass the pH strip in the urine stream.
2. Shake off any excess immediately.
3. Wait 15 seconds and match the colors on the strip to the corresponding color chart.
4. Discard the strip - do not reuse.

Testing Saliva:
1. Gather saliva in your mouth and then swallow.
2. Gather saliva in your mouth again for a period of 15 - 20 seconds. Spit the saliva into a spoon. Dip the pH strip into the spoon for three seconds with the reagent side of the strip facing down.
3. Wait 15 seconds and compare colors on the strip to the corresponding color chart.
4. Enter the pH value into your pH Health Assessment Test chart.
5. Discard the strip - Do not reuse.


Q. What if I am not getting an exact match to the color chart?

If you are not getting an exact match with the color chart this means you are testing in between ranges or you are testing at a more inaccurate time. If your strip is not testing directly to the chart to take the top color and match it with its closest color on the test strip.

Q. Will my urine and saliva tests differ and why would they if they do?

Yes, your urine and saliva tests will be different. The urine test will always be about .50 more acidic than your saliva. The reason for the range difference is because more acids are excreted through the urinary system than they are through the mouth.

Q. Which test is more accurate, saliva or urine?

The urine test is more accurate than the saliva test.

Q. What if my strip doesn’t change from the beginning color, does this mean the strip is defective?

No, you can check the effectiveness of the strip by squirting some Windex® directly onto the strip or by checking your pH directly after swallowing a piece of bread.

Q. What if the test is above the 8.0 range does this mean I need to eat more acidic?

No, the best recommendation is that if you get an abnormal test then you should take a few more tests to make sure this is the range you are accurately testing at. We recommend you test both your urine and your saliva three times a day to get a composite reading. If you seem to keep coming up with over alkaline tests, please contact a physician.

Q. Which side of the strip do I use?

You need to use the side of the strip with the color indicator.

Q. Do these strips work with water or any other foods or chemicals?

These strips do NOT test against water or chemicals. They need to be tested against high ionized solutions. Water is not a high ionized solution and other chemicals may dilute the strip to be unreadable.

Q. When should I be testing and how often? How many pH sticks does one person need?

We recommend testing up to three times a day to get an average range. Once you have figured your average range, you may want to test at least once a day, to make sure you are staying in the optimum range. Using our Auto Replenishment feature found within the Shopping Cart, you can have your monthly needs automatically shipped to you at a schedule that meets your needs.

Q. Do these test strips expire?

No the test strips do not expire, but we recommend using our test strips on a very frequent basis so if you are ordering 1-3 packs at a time you should be using them up within a 90 to 120 day window.

pHion Booster


Q. Why do you recommend using so much water with this supplement, it seems very unlikely someone can drink 3 liters of water a day?

We recommend drinking 3 liters of alkaline water a day in order to properly hydrate the body. This is necessary to balance your pH because alkaline water is the best way to begin to eliminate acids in your body. Since your body is 70% water, it is extremely important to constantly replenish your supply of it. The body loses 2.5 liters of water every day just through normal bodily functions.

Q. Can this product alone dramatically change the range of my pH?

This product can definitely help dramatically if you use it consistently with all of the water that you drink. By drinking 3 liters a day, you can significantly change your pH.

Q. What does this product do and how will it benefit me?

This product structures and alkalizes your water. Alkaline water contains many of the alkalizing minerals that your body needs in order to neutralize excess acids that are stored in extra-cellular fluids, connective fluids, interstitial fluids and tissues. Without an abundant reserve of alkaline minerals, the body's buffering systems become compromised, and acidity results. Drinking a lot of healthy, alkaline water is vital if you plan to alkalize or maintain the proper pH of your body. We recommend using pH drops in distilled water to re-mineralize and structure it.

Q. Does it change the taste and smell of the water?

No, there is no change in smell or taste of the water. However if you use more than the recommended dosage you may have a slight change in taste. Also, it is very likely that you may encounter a slight change in the color and texture of the booster due to all the minerals in the structuring agent. This is completely normal because of an abundance of minerals in the pH structuring agent.

Q. What happens if I get any component of the pHion Booster in my eye?

Immediately flush with water for at least 15 minutes. If any swelling, bleeding, or irregular secretions occur seek a physician immediately.

Q. What type of water should I use with this supplement?

We recommend using distilled water with the pHion Booster. However, using the booster in any water will be beneficial.

Q. What makes this better than using a water ionizer?

A water ionizer is an incomplete system. A water ionizer alkalizes water by removing positive ions, but they do not add any additional negative ions or minerals. Therefore, it will produce alkaline water, yet it is a very weak ion solution that does nothing to contribute to more alkaline elements to the body. The pH booster adds 72 ionized minerals as well as raising the pH.

Q. How long will this product last?

The product makes up 15 gallons of water. The pHion Booster will last one month if an individual takes the daily dosage of 8, 8 oz glasses a day.

Q. Where are the minerals in the supplement derived from?

The minerals are all derived from the sea.

Q. Isn’t drinking water at a 9.5 too alkaline, and isn’t this dangerous to drink too alkaline water?

No, if taken as directed, water with a pH of 9.5 will have an oxygenating and balancing effect on the body.

Q. How much do I mix at a time?

The pHion Booster comes in a box with instructions inside explaining how to treat water in quantities of liters and gallons. However, if you are drinking water in smaller portions simply add an amount of pHion Booster comparative to how much water you are drinking. For example, in 8 ounces of water a person would put 6 drops of the Ion Booster and 6 drops of the pH Booster. Whereas in 16 ounces of water a person would use 12 drops of the Ion Booster and 12 drops of the pH Booster.

Q. Can I use this product in other liquids other than water?

Yes, you are able to put this in any liquid; however we do recommend water for the optimum results.

Q. Why are there two different bottles?

The step 1 is the ion Booster which structures the water and the step 2 is the pH Booster which alkalizes the water. You use these two bottles in conjunction to make the alkaline water.

* We do not recommend using the step 2 (alkalizing agent) alone, because it is potassium hydroxide which when undiluted is overly alkaline.

Q. What if the product has crystallized? Is this still safe to drink? (The product has become cloudy with white clumps floating in it)

Yes, the product may crystallize because of the many minerals in the supplement. These minerals may cluster together to make this white looking substance. This does NOT mean that the supplement has gone bad. It is still very safe to use and completely effective.

Q. How often should I be drinking alkaline water?

We recommend drinking alkaline water anytime you are drinking water but at least 8, 8 ounce glasses a day.

Q. Can I use the small bottle (alkalizing agent) alone?

No, we do not recommend using this alone because it is a strong dose of Potassium Hydroxide that can be harmful if not diluted. This should not be taken alone in large quantities or dropped in the mouth.

Q. What is more beneficial in using this product in water than just using baking soda, isn’t it the same thing?

No it is not the same thing. Although baking soda alkalizes the water it’s not recommended to drink over long periods of time. Our supplement pHion Booster can be used to add essential minerals to water. Whereas baking soda does not maintain such a balance for your body.

Q. Can we purchase the two bottles separately?

Unfortunately, no. They are not labeled for individual sale and we do not sell this product in that manner.

Q. What type of side effects will I experience?

You may experience minor detoxification symptoms during the beginning of usage. You should notice that when alkalized you will begin to have more energy, you’ll sleep better at night, and you should have an increased feeling of overall well being.

pHion Green


Q. Is this product organic?

This product is made up of 65% organic grasses.

Q. What makes this product better than other greens on the market, how are the ingredients more beneficial?

pHion Green contains dehydrated juice powders from organic grasses. The powders are made by first juicing the greens, and then dehydrating them in low temperatures in order to preserve the enzymes.

Here are the beneficial qualities of the greens:
  • Greens contain up to 70% Chlorophyll.
  • Chlorophyll is the first product of light and contains more light energy than any other element.
  • Green drinks are high in oxygen like all green plants that contain Chlorophyll. The brain and all body tissues function at an optimal level in a highly-oxygenated environment.
  • Green juice is a superior detoxification agent compared to carrot juice and other fruits and vegetables.
Dr. Earp Thomas, associate of Ann Wigmore, says that 15 pounds of Wheatgrass is the equivalent of 350 pounds of carrots, lettuce, and celery and so on.

Q. How long do I have to take this supplement to see a change in my pH?

This amount of time differs from person to person, but if you take the recommended dosage and follow an alkaline diet you should see immediate results. However, each person responds differently and at a different pace.

Q. What is the difference in the capsules and the powder?

The powder and the capsules are the exact same product. The main difference between the two is that you have to take more capsules to make up for the powder form. Also, the powder form does absorb faster with your system, where as the capsules have to be digested, and then you will absorb the powder.

Q. Are the capsules veggie caps?

No, the capsules are made of gelatin.

Q. What does the powder taste like?

The powder has a light sweet, citrus taste.

Q. Does this product contain Chlorella?

No, this product does not contain Chlorella.

Q. Is this product safe for everyone?

Yes, the pHion Green is hydrated green grasses that are safe for every age.

Q. Why is it important to take a green food supplement?

Greens are some of the most alkalizing, nutrient-dense foods on earth. Green grasses infuse your body with easily absorbed Vitamins, Minerals, Amino Acids, Fiber, Chlorophyll, Enzymes, Phytonutrients, and Alkaline Minerals that help to neutralize acids in the blood and tissues. Greens are very rich in Chlorophyll. The molecular structure of Chlorophyll is almost exactly the same as human blood; with the exception of the center atom, which is Magnesium rather than iron. Your body has the ability to replace the center atom of Chlorophyll with Iron to form and build the blood. By drinking a healthy green drink, you're infusing your body with plenty of enzymes that are needed for just about every chemical activity in your body. An easy way to get plenty of greens is by making a healthy tasty green drink with pHion Green. If you want to REALLY alkalize your green juice powder, add pHion Booster to it - you’ll make it 50 times more alkalizing.

Q. Where are the "Greens" manufactured and how are they processed?

We procure our grasses from a company that has farm grown organic grasses, and then they are juiced at low temperatures, the water is extracted, etc. The product is then sent out for manufacturing.

Q. How much water should I drink with the pHion Green?

We recommend drinking 8oz of water with 1tsp of powder and 8oz of water with 3 capsules.

Q. Can I take other supplements and vitamins along with pHion Green? Will pHion Green alone make up for all the daily minerals I need?

We suggest that you stay on any other vitamins you are taking; our supplements may help with better absorption of what you are taking.

Q. Do I have to stay on a strict alkaline diet while taking the pHion Green?

It is not necessary to diet while taking pHion Green. If you are taking the maximum amount of dosage, you will be receiving benefits without dieting. However to obtain weight loss dietary change may need to occur.

Q. Will this help me lose weight?

It can be helpful in losing weight if you are following a more alkaline based diet along with drinking 3 liters of pHion Green drink a day.

Q. Where is the Alkazyme derived from, and what is Alkazyme?

Alkazyme is made of a patented unique enzyme blend combined with specific minerals that activate each enzyme.

Q. What is the suggested dosage for the powder and capsules?

Powder: 1 tsp with 8oz once a day.
Capsules: 3 capsules twice a day.

Q. Which one is better to use between the capsules and the powder?

The powder is more economical along with being easier to absorb within your body. The capsules are recommended for someone who has a hard time tolerating the taste of the Green or very limited with time. However, you will need to take more capsules to make up for the potency of the powder form.

Q. Can you mix the powder into smoothies, yogurt, etc?

Yes, you are able to add the powder to mixed smoothies, yogurt, etc.

Q. Is the pHion Green Superfood gluten free?

Yes, the pHion Green Superfood is gluten free.

pHion Alkaline Minerals


Q. Why do the 5 main minerals in this product help with alkalizing the body?

The 5 main minerals are designed to accelerate the neutralization of acids that are often deeply embedded in the tissues of the body. To neutralize each acid that you want removed from the body; you need a corresponding alkaline substance...an alkaline mineral. The five primary alkaline minerals are Calcium, Magnesium, Potassium, Manganese and Iron (Manganese and Iron are trace minerals, and are present in pHion Alkaline Minerals in trace amounts).

Q. How often should I be taking pHion Alkaline Minerals, can I ever get too much calcium?

You should take this 1-2 times per day this supplement. This does not put you at risk of getting too much Calcium. Recommended daily allowances are between 1000-1500 milligrams per day, you are not exceeding this with our supplement alone.

Q. Does it have a taste?

It has a light citrus flavor.

Q. Do you offer in capsule form?

No, we do not offer this product in capsules.

Q. Are there any main side effects from this product?

You may experience slight symptoms of detoxification. These symptoms would vary, but they are normal when taking a highly alkaline supplement in an acidic state.

Q. Is this product milk derived, and will there be a side effect if I am lactose intolerant?

Yes, we get the Calcium and Phosphorous from whey. So therefore, if you are lactose intolerant, you may have a reaction to the pHion Alkaline Minerals.

Q. Can I use this with prescription medications?

Yes, as long as you are not taking anything that may hinder the absorption of these minerals.

Q. Why not just use Coral Calcium?

Coral Calcium does not contain the other four primary minerals needed for de-acidification.

Q. What is the suggested dosage?

We recommend 1 tsp. of powder per 8oz of water once daily.

Q. Where is the Calcium derived from?

The Calcium is derived from whey.

Q. Is the pHion Alkaline Minerals gluten free?

Yes, the pHion Alkaline Minerals is gluten free.

pHion Ionic Colon Cleanse


Q. What does the product taste like?

This product has a pleasant mocha flavor to assimilate the feel of having your morning cappuccino. All you have to do is simply add this to cold water and stir.

Q. Why does it recommend using cold water?

We recommend using cold water because it makes the Bentonite Clay more palatable.

Q. Is this product a laxative?

This product is not a laxative. It will make you have more frequent bowel movements, and this is why we recommend only taking this product up to seven days consistently.

Q. Do I have to follow a special diet to get maximum benefits?

During this time you will want to eat alkalizing vegetables and soups. You can download a free acid alkaline food chart with recipes (provide link if possible). Eating only vegetables and liquefied type foods during the cleansing regimen will help you to receive optimal benefits.

Q. Do I take this product as needed?

The best way to take this product is when you are doing a biannual cleanse.

Q. What makes this product better than other cleanses on the market?

Our product contains Bentonite Clay which is superior to other cleanse ingredients because it removes bodily waste as it detoxifies the regions of the body.

Q. Is this product in capsule form?

No, we do not offer this product in capsule form.

Q. Is this product safe for children, nursing mothers, pregnant women, and persons who have had intestinal surgeries (gastric bypass)?

We recommend that you contact a physician if you have any questions on taking this supplement.

Q. Are there any side effects?

The side effects that you may encounter will all be due to detoxification. These symptoms are very normal. If you feel lethargic, weak, feverish, nauseated, etc., this is a normal sign that the product is working correctly. But if these symptoms last for more than 7 days, see your health care practitioner.

Q. Can I take other supplements or vitamins with pHion Ionic Colon Cleanse or while cleansing?

We recommend staying on any vitamins while taking any of our supplements.

Q. Can I add anything to the pHion Ionic Colon Cleanse to make the taste more tolerable?

You are able to add anything to the supplement to change the taste, however this just takes away from the optimum results you will see. In order to get maximum benefits we recommend using cold water.

Q. How long until I will see results?

If you follow the complete system’s regimen when cleansing results will be seen within the week on pHion Ionic Colon Cleanse. If you are just using the pHion Ionic Colon Cleanse product it will be dependent upon the diet you are following and how often you are taking the supplement. Every person responds differently to our products, so the amount of time can vary before results are seen.

Q. What is the main reason a person should do a cleanse?

Cleansing is very beneficial to keep your pH in balance and we suggest doing so every six months.

Q. What is the recommended daily dosage?

The recommended daily dosage for the powder is one teaspoon in 16 ounces of cold water for maintenance and two times daily during a cleanse.

pHion Whole Body Detoxification


Q. Do I have to use this product with the pHion Ionic Colon Cleanse to get full benefits?

We do recommend using the pHion Ionic Colon Cleanse with this supplement to get a more extensive body cleanse.

Q. Can everyone take this product?

Yes, in normal circumstances, however if a person has any problems with the liver, lymph or kidneys they should seek a physician first before taking pHion Whole Body Detoxification.

Q. How long do I need to take this supplement to eliminate the yeast or fungus?

It is essential to take this product through the entire cleanse. During your off cleanse cycle you should use this product at your own discretion, meaning take dosages that show results.

Q. When will I know that I am fully detoxed?

A person is never fully detoxed per se; rather you should know that your body is not storing any excess toxins when you have higher energy levels and a better quality of life.

Q. How many capsules per day, and when is the best time to take it?

3 capsules a day with 8 of water once a day. Advanced: 3 capsules a day, 2-3 times a day during a cleanse.

pHion Prebiotic Fiber


Q. What is a Prebiotic, and why is it necessary for one to take?

Prebiotics are indigestible carbohydrates. These Prebiotics stimulate the growth and activity of beneficial bacteria of the intestinal flora.

Q. Will this affect my stomach’s pH?

This will not affect the stomach pH, only aid in the growth of healthy bacteria as well as give you the fiber you need.

Q. Why is it beneficial for someone to take a daily fiber supplement?

Fiber helps aid digestion. Some types of fiber bind water, creating a softer stool that passes more rapidly through the colon. When stool passes rapidly through the digestive track.

Q. Will this make me more regular or cause a laxative effect?

This will help you become more regular, and your stools could become softer making them easier to be passed.

Q. How is this product different from other fiber supplements?

Most fiber substitutes only contain one type of fiber. pHion Prebiotic Fiber contains a blend of three beneficial Prebiotic, soluble, and insoluble fibers. A single serving contains 5.3 grams of beneficial fiber.

pHion Probiotic Blend


Q. What is a Probiotic, and why is it necessary to take a Probiotic?

A Probiotic is “friendly bacteria” that supports a healthy digestive tract. Our unique patent-pending manufacturing process ensures that the fragile, living bacteria bypass strong stomach acids and eventually colonize the intestines.

Q. Will this have an effect on my stomach pH?

This will not directly affect the pH of the stomach but will help in the digestion process.

Q. Won’t my stomach acid just kill of the good bacteria?

This is why we recommend taking this on an empty stomach. Our unique patent-pending manufacturing process ensures that the fragile, living bacteria bypass strong stomach acids and eventually colonize the intestines.

Q. Can I keep this product in the freezer?

No we recommend keeping this stored in the refrigerator for maximum life shelf.

Q. Why do you recommend storing in a refrigerator and why is it not shipped cold?

Cold storage allows for maximum shelf life. It is fine to ship and store on the shelf but we recommend putting this in the refrigerator once opened.

Q. Is it best to follow a special diet while taking the Orange?

We recommend an alkalizing diet in general; the only special instructions are to take this on an empty stomach.

Q. Do I have to use a Prebiotic to get the best results?

For best results you should take this with a good Prebiotic like our pHion Prebiotic Fiber.

Q. What is the daily recommended dosage?

We recommend you take one capsule per day.

pHion Berry Superfruit


Q. Will this product do anything for my acidity or help to balance my pH?

This product promotes a healthy lifestyle; however it is an antioxidant and doesn’t have a direct impact on your pH.

Q. What are the benefits in taking an anti-oxidant?

Antioxidants are the body's major defense against free radicals and oxidative stress. They fight free radicals by supplying them the electron they lack, and thus neutralize them. There are various types of antioxidants that your body needs to operate optimally. Different antioxidants scavenge different free radicals, some work directly, while others work indirectly as catalysts to boost your own body's production of antioxidants. Just as you need a multitude of vitamins, minerals and enzymes to operate proficiently, so you need a wide range of antioxidants. Some of the best sources of antioxidants, like grapes and berries, unfortunately are also high in sugar, and thus can have an acidifying effect on an unbalanced body. pHion Berry Superfruit provides all of the important antioxidants that you need, but may not get while living a low sugar and alkalizing lifestyle.

Q. What makes this product better than other anti-oxidants?

Some of the best sources of antioxidants, like grapes and berries, unfortunately are also high in sugar, and thus can have an acidifying effect on an unbalanced body. pHion Berry Superfruit provides all of the important antioxidants that you need, but may not get while living a low sugar and alkalizing lifestyle.

Q. Are the ingredients in the Indigo all organic?

No, they are organic when possible but some ingredients cannot be organically grown.

Q. Do I take this supplement before or after eating?

You should take this supplement on a full stomach.

Q. How often do I take it and for how long?

We recommend taking this product daily as you would any other vitamin.

Q. What is ORAC?

ORAC: Oxygen Radical Absorbance Capacity is a method of measuring antioxidant capacities of different foods. USDA researcher states that the average person needs approximately 3,000-5,000 ORAC units per day to have a significant impact on plasma and tissue antioxidant capacity. Five servings of fruits and vegetables per day provide approximately 4000 ORAC units.

High ORAC pHion Berry Superfruit contains 8000 ORAC units in a daily dose.

Q. Are there side effects from the ingredients?

If taken on an empty stomach it may cause nausea or upset stomach. This is due to the potency of pHion Berry Superfruit.

pHion Complete Digestive Enzyme


Q. What is an enzyme?

Enzymes are protein molecules which initiate and control nearly every biochemical process in the body. The presence of certain enzymes is what makes it possible for us to digest food, repair tissue, and rid our bodies of dangerous toxins. Every enzymatically controlled reaction is crucial to overall health, and a few of the duties that enzymes perform include:
  • Breaking down food particles enabling them to pass through the intestinal wall and enter the blood stream.
  • Transforming tiny food nutrient particles into tissue found in muscles, nerves, organs, glands, etc.
  • Contributing to the process that stores sugar in the liver and muscle tissue.
Also, by enabling mineral molecules to link up with blood cells enzymes help to detoxify our blood and tissues by enabling our immune system to attack foreign material. Directing metabolism on a cellular level and converting food to energy, which fuels virtually every biologic mechanism of the body.

Q. When is the best time to consume enzymes?

Thirty minutes before a meal or sixty minutes after.

Q. Why is it important to take enzymes?

When enzyme reserves become depleted, we place large amounts of unnecessary stress on body organs like the pancreas, liver and lymph system. Enzyme deficiency contributes greatly to acidification of the body. Without sufficient enzymes, foods and proteins go undigested and eventually ferment in the body.

Q. Does this product have any other benefits other than just ingesting them?

Yes, you can also open the capsules and use the enzymes as a face scrub or as a hand scrub. You will feel an instant difference in the texture of your skin.

Q. What is the daily recommended dosage?

One capsules per day thirty minutes before a meal or sixty minutes after.

pHion Acid Drainage


Q. Is this supplement safe to take on a daily basis?

Yes, this product is one of our maintenance products. You can use it every day.

Q. When is the best time to take this supplement?

We recommend using this before sweating. A good time to use pHion Acid Drainage is before an intense workout out or in any environment that induces sweating.

Q. Does pHion Acid Drainage contain alcohol?

No, this product is Glycerin based and is alcohol free.

Q. What are the main benefits from using pHion Acid Drainage?

Through the action of the herbal extracts in pHion Acid Drainage, the kidneys first eliminate the wastes that are burdening it. Once this has been accomplished, the kidneys cleanse the blood of any acids it is holding. Then the acids embedded a little deeper in the tissues are free to enter the circulatory system and be transported to the kidneys. Once these acids have been eliminated, those embedded even deeper in the tissues enter the circulatory system for eventual removal. Such an elimination process reaches progressively deeper tissues until the body finally reaches a state of balance.

Q. What is a tincture?

This is just the way of delivering the nutrients. Tinctures used to be made with alcohol, we’ve formulated our pHion Acid Drainage in a glycerin base. pHion Acid Drainage is an herbal tincture designed to accelerate the elimination of strong acids via the kidneys and the skin.

Q. Is this to be used in place of the tea?

We no longer have pHion Acid Drainage in tea form.

Q. Does it contain caffeine?

No, pHion Acid Drainage is caffeine free.

pHion Master Cleanse


Q. Will I need to stop taking my medications or vitamins?

If you are taking any prescribed medications we advise you to check with you doctor before starting any cleanse. Different medications can react harshly and have stronger side effects on an empty stomach. Thus, it is important to receive a recommendation from your doctor regarding usesage.

Supplements during this cleanse are not necessary and can even cause a hunger sensation if used while cleansing. This is due to the secretions of the digestive juices that will occur while taking the supplement. This can also interfere with the resting digestive system which occurs during cleansing and it can interrupt this process. The lemonade mix will provide a plethora of vitamins and minerals thus allowing you to sustain a healthy lifestyle.

Q. How long should I stay on this cleanse?

The average time frame for a full cleanse is 5 days. This allotted time will provide you with the most optimal results. You may not be comfortable completing a 5-day fast; our suggestion would be to initially set your goal at 2-3 days. You will most likely surprise yourself in your ability to have complete discipline during this time. There have been many people who have gone longer (up to 40 days) if they are not satisfied with the results they received.

Q. Should I be eating or drinking anything while completing this cleanse?

The consumption of any solid acidifying foods should be avoided during this time. We offer an acidic/alkaline food chart you can reference. For the most optimal results, a liquid diet (no whole foods) is recommended. If you are not able to fast we recommend consuming alkalizing raw foods (i.e. Broccoli, spinach, grasses, carrots). We also have included a sample day if you cannot fast. One of the benefits to this diet is providing a state of rest for the digestive system. After the first few days of fasting the normal secretion of digestive juices is decreased, repairing of the stomach begins, and hunger will subside. Since the normal secretion rate of your digestive juices is decreased eating any solid foods can lead to nausea and an overall discomfort. Water infused with the pH Booster is optimal and you can drink as much water as you prefer during this time. Avoid coffee, soda, and alcohol.

The ingredients in the Master Cleanse will provide you with a sufficient amount of energy during the fasting period. You will be able to maintain your day to day activities without fatigue.

Q. Will this cause a fatigue type affect?

When completing the pHion Master Cleanse, the first few days you may experience detox symptoms. These symptoms can assimilate fatigue like symptoms, along with headaches, body aches, drowsiness, irritability, etc. It is common for these symptoms to decrease within the first few days, and it is due to the elimination of toxins. Incorporating a liquid diet can often lead to a hunger sensation within the first day. However, after the first day this sensation will diminish. Eating more alkalizing foods and completely eliminating acidic foods from your diet a few days before you start the fast can lessen the impact of detox symptoms.

Q. Who should not use the pHion Master Cleanse?

The pHion Master Cleanse is beneficial for most individials. However, there are some cases where we recommend consulting with a physician before use.

Those who are pregnant and nursing mothers, those who have undergone treatment for severe conditions, those who are malnourished and underweight, those with heart, kidney, and liver dysfunction, those with diabetes, and those suffering with chronic illnesses. If you are questioning whether you should be completing this type of cleanse we highly recommend consulting with your doctor before using.

Q. Will I lose weight and if so how much?

The pHion Master Cleanse is designed to cleanse and detoxify the body. On a cleansing regimen weight loss is very typical. The amount of weight loss can vary from each individual depending upon how thoroughly they following the regimen.

Q. Will I still be able to maintain my normal activities?

While completing the pHion Master Cleanse people find that they experience more energy. This is because your body is not using energy to digest food, thus creating extra energy for you to maintain daily activities. Most people can still go to work, exercise, and continue on with their daily activities without a struggle. The only activity we suggest eliminating is weight lifting as this can cause lactic acid to build up which in turn can make you sick.

Q. How often can I be taking the pHion Master Cleanse?

Initially after completing the pHion Master Cleanse it is essential to wait 3-6 months before cleansing again. It is vital for the body to restore nutrients after going through a detox/fast diet. This amount of time will give the body time to rest and regain immunity. Most of our customers do a cleansing regimen biannually.

Q. How should I prepare for the pHion Master Cleanse?

It is best to start The pHion Master Cleanse while already eating an alkaline diet. We suggest a week prior to cleansing you begin eating alkalizing foods. We do offer an acid/alkaline food chart with food suggestions if you are unfamiliar with these foods. This will allow the body to prepare for the detox. We suggest staying away from all acidic foods including sugar, soda, alcohol, coffee, fried, greasy foods, red meat, dairy, etc. This will help to decrease the impact of detox symptoms. Also, drinking lots of water (2-4 liters) a day can also help with preparing the body for the detox.

It can be helpful to prepare yourself mentally by pre-planning. This can include setting a specific time in your calendar so you can visualize the time. For some it may be easier to have a clear schedule so you are not tempted to participate in events that may lead to eating foods that one should not be consuming during the cleansing period.

Ordering


Q. I am new to your site, how do I place an order?

Placing an order with pHoin is easy. There's no need to create an account first. You automatically create an account when you place your first order online. If you call in an order the representative you speak with will create an account for you and at a later date you can create your own password.

Here are the steps you need to follow to place an order.

1. Find the Items You Want

First you will need to search or browse for the items you would like to order. Keyword search boxes are located on nearly every page of our store. You will also find links to browse to your favorite pHion products. If after you have searched or browsed for the product you are interested you have been taken to a page with multiple products, click the title or name of the item you are interested in and you will be taken to its product detail page. Here you will find detailed information about the item, including the ability to add to your cart.

If you don't find what you're looking for you may want to call into one of our Product Specialists at 1(888)744-8589.

2. Add the Items to Your Shopping Cart

If you want to order an item from pHion, click the "Add to Shopping Cart" button on the item's product detail page. Once you've added an item to your Shopping Cart, keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the cart icon at the top of every page of our website.

3. Proceed to Checkout

Take a moment to review all of the items you've placed in your Shopping Cart. If you decide that you don't want to purchase a particular item, click the "Delete" button found within the Shopping Cart.

When you're ready to place an order for everything in the Shopping Cart section, click the "Proceed To Checkout" button. You will be taken to the order form.

The instructions below outline each step of our online order form.

4. Sign In If You Have a pHion Account

Enter your e-mail address and password. Keep in mind that the e-mail address you provide here will be the only e-mail address to which we can send information about subsequent orders.

5. Checkout as a Guest

Click the "Check Out As A Guest" button. You will be walked through the check out process and also be given the opportunity to create a pHion account if you would like.

6. Enter a Shipping Address

Tell us where you would like to ship your order. If you are shipping to a post office box, please enter the words "PO BOX" before your box number to ensure that the order is delivered by the U.S. Postal Service.

7. Choose a Shipping Speed

Consider how quickly you would like to receive your order, and choose a shipping method. Please note that it's not possible to request a specific carrier.

The shipping charge for your order will be displayed on the order summary page just before you submit your order.

8. Enter a Billing Address

Tell us what address to use for your Billing Address. You can use the same as your Shipping Address by clicking into the correct radio button.

9. Provide Payment Information

Next, let us know how you would like to pay for your order. We accept Visa, MasterCard, American Express, Discover Card, PayPal and Google Checkout. All orders must be prepaid. If you're paying with a credit card, enter the number without spaces or dashes.

10. Create a pHion Account (Optional For Guest Users)

If you are checking out as a Guest, you can create your pHion account right now. Enter in the desired email and password to use and follow the security instructions.

11. Review and Submit Your Order

Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the "Place Your Order" button to submit your order. Once you place your order, we will send you a confirmation e-mail message.

Q. How exactly does your Auto Replenishment feature within your Shopping Cart work?

You tell us what, when and how often and we will make sure that your pHion products are shipped in time. Your billing and shipping information is kept safely on file and used when your set schedule indicates so.

Q. Do you offer gift certificates?

Not just yet, but that is something we are working on. At any time if you would like to a make a suggestion about something you would like to see us offer, please visit our Suggestion Box.

Q. I am having trouble creating my account and my zip code is coming back invalid. What can I do to complete my registration?

Although we try to stay on top of the rezoning of Zip codes like a hawk, sometimes new U.S. zip codes are not yet live in our registration engine. If you have such a zip code, please send an email to customerservice@phionbalance.com. In the subject line simply put in the city, zip code and state and we’ll get it added ASAP.

Q. Does your site use cookies? If so what really are they, are they safe and can I eat them to balance my pH?

Yes we do use cookies. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes.

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website.

Cookies are safe and are just short pieces of data, and they are unable to perform any operation by themselves.

Unfortunately you can’t eat them and thus they really won’t help in balancing your pH.

If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

To learn more about the information we collect from you and how we use it, please read our Privacy Policy.

To change the setting check out the Help portion of the toolbar on your browsers and it should tell you how to set your browser to accept new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can modify the settings for similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.

If you have enabled cookies in your browser and are still having trouble adding items to your cart or completing a purchase, try signing in through the "Sign in to get personalized recommendations" link on our home page before adding items to your cart or checking out. In most cases, signing in first should solve the problem.

Q. Do I have to use a credit card or do you accept other forms of payment?

No. If you have a PayPal or Google Checkout Account, you can also use either PayPal or Google Checkout right from our Shopping Cart.

We do not currently accept wire transfers, Smart Cards, direct deposits from your bank or any credit cards not listed on the Website.

Q. I have a promotional code from a marketing piece you sent, how do I use that?

We often use promotional codes in our marketing materials either in newspapers and magazines, in shipments, or even online. We offer a wide variety of these certificates as a way of saying "Thank you!" for shopping with us.

Promotional codes can be redeemed only at the time you place an order. Simply follow the instructions on the certificate or the promotion's "See details" page and enter the claim code in the appropriate field within the order form.

If the total cost of the items you are purchasing exceeds the amount of the certificate, you will be prompted to provide your credit card information for the remaining balance. Please note that generally, promotional certificates may not be applied toward sales tax or shipping costs.

Be sure to read the entire list of restrictions associated with any promotional certificate or offer you use. If your order does not seem to reflect the benefits associated with the promotional offer, take another moment to review the restrictions.

You can verify that a promotional certificate was successfully applied when you receive e-mail confirmation of your order. The details of every order you place are also always accessible via Your Account.

Should you return an order that was placed using a promotional certificate, you will not be refunded for the amount of the certificate, as these discounts were deducted from the original purchase amount.

Shipping & Delivery


Q. How do you calculate the shipping costs for my order?

We charge a single fee based on total amount of the order or on the weight of the shipment depending on which shipping method is chosen. The total shipping charge will be displayed on the last page of the order form, before you submit your order.

Q. How are items of my order shipped?

We use UPS or US Postal Service depending on which shipping option is chosen.

Q. Can I still get the free shipping option to go priority mail?

Unfortunately no, UPS ground is the only option a customer gets when they qualify for free shipping.

Q. Do you ship internationally?

Yes, we do ship internationally, however we only have two carrier options in shipping abroad. The options are International Air Parcel and USPS® Global Express.

Q. I have a question about the rules/regulations/restrictions imposed by my country’s Customs Department and/or Government.

Although pHion products are sold internationally, there are instances where some or all of the products are refused entry into certain countries for various reasons. Please check with your local Customs Department to ensure that the product you are purchasing is able to be imported into your country. Typically small purchases for personal use (e.g. 30 Day Supply) are not a problem in most countries but larger purchases for resale can cause certain countries to quarantine or even reject shipments.

Q. What is the difference between International Air Parcel and USPS® Global Express?

The difference in International Air Parcel and USPS® Global Express is based on how long the package takes to arrive and the tracking option. International Air Parcel cannot be tracked and can take anywhere from 2-4 business weeks to arrive. USPS® Global Express can be tracked and takes up to seven business days to arrive. The price is quite different, where the USPS® Global Express usually is twice as much as regular international air mail.

Q. I’m an International Client, why can’t I get free shipping for spending $100.00 on an order?

International Clients have to choose an international shipping option. We can only ship this via International Air Parcel or USPS® Global Express. The only free shipping option is UPS® Ground which is only available in the US.

Q. How long will it take my order to ship from the warehouse?

Orders placed before 11 a.m. MST will ship the same day, however any orders placed thereafter will ship out the following business day. Orders placed over the weekend generally ship on Monday or Tuesday. However, if you order before the weekend, the order may not ship until the following business day.

Q. How will I know if products I have ordered has shipped?

You will be asked to provide your email during the process of placing an order. After you have completed your order an email will be sent and then a follow-on email is sent when the order has shipped.

Q. How can I track my package?

If you have a tracking or delivery confirmation number, you can track your package by clicking the "Track packages" link in Your Account. The shipping method and carrier for your package will be listed in Your Account and in your shipment confirmation e-mail. If you need to contact the carrier, you'll find contact information below.

Note: To speed delivery, shippers may not location-scan all of their shipments. When shipping volume is high, packages are processed in bulk, and the first time a package is scanned may be upon arrival at a regional hub near the destination, or even when the package is delivered. If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, please do not be concerned.

Some shipments, such as Standard International shipments, are not trackable.

If you're not sure whether your order has been shipped, check the status of your recent orders in Your Account.

UPSU.S. Postal ServiceIf you are having your order sent via USPS® First class mail and International Air Parcel you will be unable to track your order because these options cannot be tracked.

Q. My package has not arrived, where is it?

The most current summary for all your orders is always available in Your Account. For assistance with late orders, click the link below that describes your purchase.

Accounts


Q. How do I use my account?

Wondering about the status of an order? Want to change your account or order information? Whatever you need to do, you can do yourself via Your Account.

Simply visit the topical "Your Account" links found on the bottom of any page site-wide. We'll ask you to sign in with the e-mail address and password associated with your account.

If you are a new customer and haven't placed an order with us yet, you do not need to register or open an account with us first. You will create an account at the time that you place your first order.

Q. How do I update my payment information?

  • Adding a Credit Card or Bank Account.
You may add a new card or account the next time you place an order through the Shopping Cart.
  • Deleting a Credit Card or Bank Account.
If you do not have any open orders and simply want to delete a credit card or bank account, or update information for an existing card, go to Your Account and click the "Edit or delete a payment method" link in the Payment Settings box under the Account Settings heading.

Once you've signed in using the e-mail address and password associated with your account, you'll be able to edit or delete any credit card or bank account you have on file. Doing so will not, however, update payment information for orders you have already placed. To do that, visit the relevant order summary in Your Account.

Q. I have changed my contact information, what should I do?

To change the name, e-mail address, or password associated with your account, sign in to Your Account using the e-mail address and password currently associated with your account, and click the Change your name, e-mail address, or password link under the Account Settings heading. If you change your e-mail address, all subscriptions and communications preferences will automatically be associated with your new e-mail address.

Q. I have changed my email address, what should I do?

To change the name, e-mail address, or password associated with your account, sign in to Your Account using the e-mail address and password currently associated with your account, and click the Change your name, e-mail address, or password link under the Account Settings heading. If you change your e-mail address, all subscriptions and communications preferences will automatically be associated with your new e-mail address.

Q. I can’t remember my password, what should I do?

We cannot tell you your current password, but we can certainly help you acquire a new one by sending a personalized link to your e-mail address. This way, you can securely change your password to whatever you want. If you visit us from a computer you have not used before, we will ask for complete verification of your account information before proceeding with the password change. Reset your password now.

Q. I would like to close My Account, how do I do this?

Once your account is closed, it is no longer accessible by you or anyone else. Please note that if you have an Auctions or Associates account, About You area, or favorite List, you will no longer have access to your account for these purposes either.

If you ever wanted to order from us again or take advantage of any other features of our store that require a password, you would need to start a new account.

If you simply want to change the e-mail address associated with your account or remove a credit card from your list of payment options on the order form, you can do both of these things online without having to close your account.

Changing your e-mail address:
  • 1. Click the Your Account link at the top of most pages of our store.
  • Click the Change your name, e-mail address, or password link under Your Account Settings.
  • Sign in using the e-mail address and password currently associated with your account.
  • Provide your new e-mail address and click the Submit changes button when you are finished.
Removing a credit card:
  • Click the Your Account link at the top of most pages of our store.
  • Click the Edit or delete a credit card link under Your Account Settings.
  • Sign in using the e-mail address and password associated with your account.
  • Click the Delete button next to the card you want to remove, then click the yellow Confirm button on the next page.
Still want us to close your account?

First, visit Your Account and cancel any outstanding orders associated with the account. Once you have done so, please e-mail us, from the "Contact Us" box on the right-hand side of the page, to request that your account be closed. Please make sure to send your request from the e-mail address associated with the account you would like to close, so that we can verify your identity.

Privacy & Security


Q. Is ordering online safe?

pHion is always looking out for the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure.

The overwhelming majority of online transactions are completed without incident, and we believe that ordering online is currently the safest source to buy products from.

We recommend following the guidelines below to help ensure that your online shopping experience is safe and secure:

Protect your passwords.
  • If using a public computer or terminal, always log out when you complete an online session.
  • Keep your passwords private. Remember, anybody who knows your password may access your account.
  • When creating a password, use at least 8 characters--a combination of letters and numbers is best. Do not use dictionary words, your name, e-mail address, or other personal information that can be easily obtained. It is also recommended that you frequently change your password. If you need assistance with this, visit our Changing Your Password Help page.
  • Avoid using the same password for multiple online accounts.
Be wary of unsolicited e-mail and telephone contacts.
  • pHion will never e-mail or call a customer and ask that they disclose or verify their pHion password, credit card, or banking account number. Such information should only be submitted when completing an order on our secure website, or when making updates to Your Account areas. If you receive a suspicious e-mail with a link to update your account information, do not click on the link--instead go directly to our site and then to your account.
  • If you are contacted by, or receive an unsolicited e-mail from an unknown entity, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to pHion for investigation.
  • If you receive a suspected spoofed pHion e-mail, or discover a fake pHion Web site, please report the incident to pHion.


Q. How do you protect my privacy?

Please know that pHion is not in the business of selling customer information. Many spammers and spoofers use programs that randomly generate e-mail addresses, in the hope that some percentage of these randomly-generated addresses will actually exist. You can find out more about how your personal information is protected in our Privacy Notice.

Q. Do you have a Guarantee?

If you are not convinced that our products are everything we say they are and more, or you simply change your mind, you may return your purchase within 30 days for a no questions asked and no hard feelings refund of the purchase price.

pHion Balance
Attn: Returns
9050 Hermosa Avenue
Rancho Cucamonga, CA 91730
Tel: 1(888) 744-8589
Fax: 1(602) 926-2503
Email: customerservice@phionbalance.com

Viewing and Changing Orders


Q. When will my order be processed for shipment?

We process all in stock items immediately after you place your order with us and our fulfillment center typically has them out the door within a 12-48 to hour window depending on what time of day or day in week you place your order with us.

Q. Can I review and change an order online?

You can review the details and status of any order you have placed via Your Account. For orders that have already been shipped, you can confirm the date and method of shipment, view an estimated date of arrival, and get a tracking number, if applicable.

You can make changes to orders that have not yet entered the shipping process.

Please note: Whenever you make a change to an order via Your Account, such as modifying the shipping options, address, or items, our system re-evaluates our inventory to determine the best fulfillment plan for your order given the new information. Therefore, any changes you make may affect the estimated delivery date for your order.

Due to the volume of packages we ship each day, no changes can be made for any order once it has entered the shipping process.

Q. I need to change my shipping and/or billing information for an order, how do I do that?

It's easy to revise shipping and billing information for an order you placed, as long as the order has not yet entered the shipping process. Simply sign in to Your Account, and select the order you want to revise.)

On this page, you can change your shipping address, payment method, shipping method, number of shipments, and billing address by clicking the Change button next to the relevant listing. For security reasons, when you change your shipping address you will need to reenter your credit card number.

If an order is marked as "Shipping Soon," this means it is being prepared for shipment and cannot be changed by you or by our customer service department. If the package will not reach you because of an incorrect address, it will be returned to us as undeliverable and you will need to place a new order.

If you receive a message that we were unable to authorize or charge your credit card, please check with the issuing bank for your card. Credit cards may be declined for a variety of reasons, such as a technical error during processing, and we do not have access to further information.

We will try charging the same card again if you do not submit updated information. Typically, we attempt to charge a credit card daily for one week before canceling your order. To update your credit card details or submit a different payment method, visit Your Account and select the link to "Change payment method."

Q. I need to cancel my order, how do I do that?

Please contact us at 1(888)744-8589 to review your order and what you would like to change about it.

Q. I would like to combine two orders into one, how do I do that?

It's easy to combine orders for items sold by pHion, as long as none of the orders have entered the shipping process. If an order is marked as "Shipping Soon," this means it is being prepared for shipment and cannot be changed by you or by our customer service department.

Sign in to Your Account. Once you see a list of orders eligible for combining, click the box to the left of each order you would like to combine. Click the Combine Orders button when you are finished.

If the orders you're combining have different shipping or payment options, we will ask you to confirm the options of the new order.

Please bear in mind that items shown as able to be shipped within 24 hours may enter the shipping process immediately after you place your order, and it may not be possible to combine such items with existing orders.

Returns & Replacements


Q. How do I return an item I have purchased?

No return authorizations. Just give us a call ship it back if you're unsatisfied.

The return must be made within 30 days of receipt and the "return label" must be used. Enclose your order number and indicate the reason you are returning it. This information helps us to prevent any future disappointments.

Upon receipt and inspection of the product, credit will be processed against the credit card used for the purchase. If you paid by check, we will mail you a refund. Please allow 14 days after our receipt for processing your credit or mailing your refund.

Q. Can I get a refund for items I have purchased?

No return authorizations. Just ship it back if you're unsatisfied.

The return must be made within 30 days of receipt and the "return label" must be used. Enclose your order number and indicate the reason you are returning it. This information helps us to prevent any future disappointments.

Upon receipt and inspection of the product, credit will be processed against the credit card used for the purchase. If you paid by check, we will mail you a refund. Please allow 14 days after our receipt for processing your credit or mailing your refund.

Q. How do I exchange an item I have purchased?

No return authorizations. Just give us a call ship it back if you would like to exchange your product.

The exchange must be made within 30 days of receipt and the "return label" must be used. Enclose your order number and indicate the reason you are exchanging it. This information helps us to prevent any future disappointments.

Upon receipt and inspection of the product, we will process the exchange. Depending on how you paid and if the exchange is for less, equal or greater value will determine the time frame for us to complete the processing of the exchange, trust that we will work diligently to get everything resolved as quickly as we can.

Q. How do I pack up and send in my return?

You can pack and send your return to us in just a few simple steps.
  • Pack the items along with the packing slip (the receipt included in the box with your items) securely in a box. You can use the box the items arrived in or another box, if you prefer. If you do not have the packing slip, please Contact Us.
  • Affix the shipping label to the outside of the box.
  • Leave the package for your mail carrier to pick up, or take it to a post office or shipping center.
Please note that return mailing labels obtained from the packing slip are valid for domestic returns only. If you have an International return, please Contact Us.



Q. I lost my Packing Slip what should I do?

If you ordered an item that you want to return but can't find the packing slip you can still return it, just Contact Us and one of our Client Services representatives will walk you through everything.